“You have reached 850-xxx-xxxx. Please leave a message at the sound of the tone”

Jun
2012
25

posted by on Prospecting & SOI

voicemail“You have reached <insert pause> 850-xxx-xxxx. Please leave a message at the sound of the tone.”

That’s the greeting I received yesterday when I dialed the phone number on the rider perched atop a For Sale sign. I wasn’t calling to buy the house, but rather to let the listing agent know that her vacant listing appears to be squatted in – that someone might be living there without the blessing of the owner.

As I dialed the number on a Sunday morning, I assumed I’d get voice mail since this is the south and a lot of people tend to hang out at church on this day and time of the week. But I laughed out loud when I got the “standard greeting with your telephone number telling callers you are not available” on a real estate agent’s direct line! Seriously?! Someone goes to the trouble of printing up custom sign riders with their name and number and then can’t even bother to record their NAME on their voicemail greeting, never mind a warm, friendly, inviting personal greeting?

I must confess the snarky side of me was tempted to play dumb and say something like “Oh, um, I thought I was calling a real estate agent, maybe I dialed the number wrong. Well, I’m looking for Judy Smith – it’s about the house on Luna Way – if this is the right number, please call me back…” But I managed to restrain my snarky side and left a detailed message with my concern about her listing, included my name and phone number (what a concept!) and invited her to call me back if she’d like.

I’ll give ya three guesses as to whether or not she did. Not that she needed to, but it would have been a nice gesture. Hey, you never know where you’ll meet your next biggest client and if someone takes the time to call YOU with information you might appreciate, it’s probably a good idea to call them back. What the heck.

But that’s not my point; I’m sure anyone reading this blog would have already made that Thank You call. My point is that maybe, just maybe this agent doesn’t realize her voicemail is the “standard greeting telling callers you are unavailable” – after all, how many times do we call our own number? Maybe she USED to have a warm, friendly, inviting personal greeting on there and somehow it was erased? And she’d be stunned to find out some snarky real estate writer was criticizing her on a public blog? It’s possible!

So, don’t let this happen to you! Take a moment right now and dial your own direct line; lines if you have more than one. Make sure the outgoing greeting you hear IS a greeting and one that would inspire YOU to leave a message if you were in need of real estate assistance! Might be the best investment of 60 seconds of your day today!

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